surgawi Casino & Sportsbook Data Care

This page describes what data we collect when you use surgawi and how we keep that information protected. We treat your personal details, payment information, and account activity as confidential. Our privacy practices apply to all our members across supported jurisdictions where we operate.

We collect information necessary to operate our platform securely—your name, email, banking details, and gaming activity. We do not sell your data to marketing firms. We share information with payment processors and regulatory authorities only as required by law. We explain our full approach below.

Our commitment is simple: we protect your data using industry-standard encryption, limit access to authorized staff only, and provide you control over your account settings. If you have questions about how we handle your information, our support team responds in English during operating hours.

What data we collect on surgawi

We collect different types of information depending on how our players use surgawi. When you create an account, we request your full name, email address, date of birth, and contact phone number. We verify this information matches your government-issued identification before processing withdrawals.

When our members deposit funds, we collect banking information—account numbers, card details, or digital wallet credentials. We do not store complete card numbers on our servers; our payment processors handle sensitive card data using encrypted channels. We retain transaction records so our players can review their deposit and withdrawal history anytime.

We track gaming activity on surgawi—which games our players access, tournament participation, bet amounts, and outcomes. This data helps us understand player preferences, prevent fraud, and comply with gaming regulations. We do not share this gaming history with external advertisers.

Account information

We collect your name, email, phone, date of birth, and address. We use this to verify your identity and communicate with you about your account.

Payment data

We store transaction records showing deposits, withdrawals, and payment methods used. We do not retain full card numbers; payment processors handle those securely.

Gaming records

We track which games you access on surgawi, tournament entries, and betting activity. This data stays within our platform and is not sold to third parties.

How we use your data on surgawi

We use your information for several operational purposes. First, we verify your identity before processing your first withdrawal. This prevents fraud and ensures funds reach legitimate account holders. Second, we process deposits and withdrawals through your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers via mobile banking, local payment, online payment, and e-wallet.

Third, we analyze your gaming activity to detect suspicious patterns—rapid account creation, coordinated betting, or attempts to exploit our tournaments. This protects our community and our platform. Fourth, we may contact you via email about account updates, security alerts, or new tournaments related to Liga 1, Piala AFF, or our Aviator and Sweet Bonanza events.

We do not use your data for unsolicited marketing. We do not send promotional emails unless you opt in. We do not share your information with affiliate marketers, sports betting networks, or data brokers. Our use of your data is limited to running surgawi and complying with applicable law.

Third-party processors and data sharing on surgawi

We work with external service providers who access your data only for specific purposes. Our payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) see your transaction details and banking information. These processors operate under strict data-protection agreements and use encryption to secure your details.

We may share information with law enforcement or regulatory authorities if required by court order or applicable law in jurisdictions where we operate—including Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with legal requests promptly and inform you of such disclosure when permitted by law.

We do not share your data with competitors, advertisers, or data aggregators. We do not sell user lists or behavioral profiles. Our third-party relationships are limited to payment processing, data hosting, and compliance purposes. All our third-party partners sign agreements committing them to protect your information.

Cookies and tracking on surgawi

Our surgawi platform uses cookies to remember your login session, preferences, and security settings. Cookies are small files stored on your device that help us recognize you when you return. We use session cookies (deleted when you log out) and persistent cookies (stored for several weeks).

We do not use tracking pixels or cross-site analytics to follow your behavior outside surgawi. We do not build profiles from your browsing on other websites. Our analytics stay within our platform and measure only how our players use surgawi's slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook, and esports markets.

Our players can disable cookies through their browser settings. Disabling cookies may limit functionality—for example, we may not remember your login, and you may need to enter your credentials each session. We do not penalize players who disable cookies.

Your rights and data access on surgawi

We give our surgawi account holders control over their data. Our players can update their account information—email, phone, address—anytime through their account settings. Our players can download a complete record of their transactions, gaming activity, and personal information by contacting our support team.

Our players may request that we delete their account and associated data, subject to applicable law and our retention obligations. We retain transaction records for compliance purposes (typically several years), but we remove identifying details from non-transaction data upon request. We do not delete historical gaming records needed for dispute resolution or regulatory compliance.

Our players from supported jurisdictions may have additional data rights under local law. We comply with privacy regulations in the regions where we operate. If our players believe we have misused their data, they may contact our support team or escalate to the applicable data-protection authority in their jurisdiction.

Data storage, retention, and international transfers on surgawi

Our surgawi servers may be located outside your jurisdiction. This means your data may be processed and stored in countries with different privacy laws than your own. We apply the same protection standards globally. We use encryption and access controls regardless of server location.

We retain your account information as long as your surgawi account is active. After you close your account, we retain transaction records for compliance purposes (typically three to seven years depending on applicable law). We delete personal information beyond what compliance requires. Gaming records may be retained longer for dispute resolution and fraud investigation.

Our players should understand that international data transfers may occur when we process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank partners mobile banking, local payment, online payment, and e-wallet. These payment processors may route your information through multiple countries. We cannot control their practices, but we require them to maintain adequate protection.

Policy updates and contact information

We may update this privacy policy at any time. We notify our surgawi members of material changes via email. Our players' continued use of our platform after we publish changes constitutes acceptance of the updated policy. We encourage our members to review this page periodically.

If our players have questions about how we handle their data on surgawi, they should contact our support team in English during operating hours. We respond to privacy inquiries within standard timeframes. Our players may also escalate concerns to the data-protection authority or privacy regulator in their jurisdiction if they believe we have violated applicable law.

Our commitment to data protection underpins our entire platform. Whether our members participate in our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, MotoGP), or esports markets (Mobile Legends, Free Fire, PUBG Mobile), we treat their personal information with equal care. Our services are available only where local law permits, and our players are responsible for ensuring their use complies with their jurisdiction's legal framework.